MarketBase

Stop guessing what happens in buyer–seller chats and start steering outcomes. Connect MarketBase to the places your users talk—your in-app messenger, email relay, SMS, and support inbox—and turn your marketplace policies into living rules. Pick the behaviors you want to curb (contact sharing, off-site links, payment instructions, pressure tactics), choose presets or add your own patterns, set risk thresholds, and route alerts to the right people. As messages arrive, MarketBase highlights risky fragments in context, tags participants, and maintains a full timeline so your team can intervene before a deal drifts off your platform.

Your day-to-day runs from the review queue. Open a thread to see the full conversation, extracted entities, user history, and ranked recommendations. With one click, send a gentle reminder that checkout stays on-platform, auto-redact exposed numbers or emails, or require escrow for the next step. Escalate for repeat behavior with temporary message limits, listing pauses, or verification checks. Approve or override suggested actions, leave notes for teammates, assign follow-ups, and batch-close clean conversations. Every action writes to an evidence log with snapshots and timestamps, giving you a defensible trail for enforcement and appeals.

When patterns shift, visibility matters. Use search to find emerging phrases or links, compare cohorts (new accounts vs. top sellers), and track leakage before and after policy changes. Build dashboards for conversation recovery rate, acceptance of interventions, median time to review, and reduction in repeat violations. Export samples to refine detection rules or train your support team on real examples. Weekly digests surface hotspots by category, region, and channel so you can refresh playbooks, coach high-risk segments, and tune thresholds without slowing legitimate conversations.

Rollout is straightforward for both ops and engineering. Ingest messages via API or native connectors, mirror decisions to your CRM or ticketing tool, and trigger follow-ups through webhooks. Test rules in a sandbox with historical data, calibrate for precision and recall, then roll out gradually by segment or vertical. Use role-based access to separate reviewers, managers, and analysts; set retention windows and automatic redaction to honor privacy requirements. Leadership gets a live view of leakage trends, enforcement SLAs, and the growth impact of keeping transactions on-platform, while your team works from clear steps, not guesswork.